Terms and Conditions

Effective Date: May 28, 2026

Company: Advanced Field Techs LLC (“AFTECHS,” “Company,” “we,” “our,” or “us”)

Website: aftechs.com
Phone: 800-316-1449
Email: support@aftechs.com

Corporate Mailing Address:
5830 E 2nd St STE 7000
Casper, WY 82609

IMPORTANT: This address is not a return-processing location. Customers must contact Advanced Field Techs LLC directly for all approved return instructions and authorized return addresses.

1. Agreement to Terms

By accessing this website, requesting information, submitting a form, scheduling service, communicating with us by phone, text, email, chat, or otherwise purchasing or using any service provided by Advanced Field Techs LLC, you acknowledge and agree to these Terms and Conditions.

If you do not agree with these Terms, you must discontinue use of the website and services immediately.

These Terms apply alongside any quote, estimate, invoice, proposal, work authorization, service confirmation, payment authorization, or supplemental agreement issued by Advanced Field Techs LLC.

2. Services

Advanced Field Techs LLC provides independent technical field services and related support solutions, which may include installation services, low-voltage cabling, network configuration, troubleshooting, hardware mounting, optimization, diagnostics, consulting, and related technical labor.

Services vary depending on project requirements, availability, geography, customer-provided equipment, environmental conditions, and other operational considerations.

We reserve the unrestricted right to refuse, limit, postpone, or discontinue service requests at our discretion.

3. Independent Company Status

Advanced Field Techs LLC operates independently and is not affiliated with, endorsed by, sponsored by, or acting on behalf of any third-party manufacturer, internet provider, hardware brand, or platform unless explicitly stated in writing.

All third-party trademarks remain property of their respective owners.

4. Informational Website Only

Website content is provided for informational and marketing purposes only.

Submission of a website form, inquiry, estimate request, or communication does not create a binding agreement or obligate Advanced Field Techs LLC to perform services.

A binding service agreement is formed only after:

a quote, estimate, or work authorization is issued,
the customer accepts applicable pricing and terms, and
the appointment or project is confirmed by us.

5. Estimates, Pricing, and Availability

All pricing, turnaround times, scheduling windows, estimates, and verbal discussions are preliminary and subject to revision.

Actual pricing may change due to:

project complexity,
roof or structure conditions,
equipment availability,
permitting requirements,
weather,
accessibility,
code compliance,
customer-requested modifications,
undisclosed conditions,
safety concerns,
travel requirements,
or unforeseen labor/material needs.

We do not guarantee uninterrupted availability of any service or scheduling date.

6. Customer Obligations

Customers are responsible for:

Providing accurate project and property information
Ensuring safe access to the work area
Securing any required permissions, approvals, or authorizations
Ensuring all customer-supplied equipment is available onsite before arrival
Disclosing hazards, restricted access, animals, structural concerns, or unsafe conditions
Maintaining a safe environment for technicians and contractors

Failure to meet these obligations may result in:

project delays,
additional charges,
appointment cancellation,
rescheduling fees,
or forfeiture of deposits.

7. Deposits, Billing, and Payment Terms

A scheduling deposit may be required before appointments are reserved.

Unless otherwise stated in writing:

deposits typically range between forty percent (40%) and fifty percent (50%) of estimated project costs,
remaining balances are due immediately upon completion of work.

Accepted payment methods may include:

major credit cards,
debit cards,
ACH transfers,
electronic invoicing,
or other approved methods.

Invoices may include:

labor,
diagnostics,
dispatch fees,
hardware,
consumables,
travel charges,
permit fees,
and related expenses.

Customers authorize us to retain records related to invoices, approvals, payment authorizations, communications, service history, IP logs, metadata, photographs, and project documentation for fraud prevention, dispute resolution, operational records, and legal compliance.

8. Cancellations, Rescheduling, and Refund Policy

To the fullest extent permitted by applicable law:

Deposits are refundable only if cancellation occurs more than fifty (50) hours before the scheduled appointment time.
Approved refunds may be reduced by:
- payment processing costs,
- administrative handling fees,
- consultation time,
- scheduling expenses,
- and other incurred operational costs.
Cancellations within fifty (50) hours of the appointment,
same-day cancellations,
denied access situations,
or customer no-shows

may result in complete forfeiture of deposits and additional dispatch fees.

Once a technician, contractor, or representative has been dispatched, a minimum dispatch/service charge of $185 may apply regardless of whether work is completed.

Labor, diagnostics, consultations, travel time, scheduling allocations, and completed services are fully earned upon performance and are non-refundable.

Products, materials, components, or custom-order items that have been:

ordered,
shipped,
delivered,
opened,
installed,
modified,
or used

are non-refundable unless otherwise required by law.

Any approved return request requires:

prior written authorization from Advanced Field Techs LLC,
compliance with issued return instructions,
and shipment to the designated authorized return address provided by us.

Unauthorized returns may be rejected or refused.

Approved refunds may require between eight (8) and thirty-two (32) business days to fully process depending on banks, processors, and financial institutions.

9. Chargebacks, Disputes, and Fraud Prevention

By purchasing or requesting services, the customer agrees not to initiate improper chargebacks, payment reversals, or banking disputes relating to legitimate charges.

The customer acknowledges that:

deposits reserve technician availability,
scheduling allocations have operational value,
dispatch services incur immediate costs,
and completed labor constitutes earned service value.

In the event of a payment dispute or chargeback, Advanced Field Techs LLC may present evidence including but not limited to:

invoices,
signed or electronic approvals,
service agreements,
IP logs,
email records,
text messages,
recorded calls where legally permitted,
timestamps,
dispatch records,
technician notes,
GPS routing records,
customer communications,
photographs,
completion confirmations,
delivery records,
browser metadata,
and website form submissions.

Customers agree that submitting knowingly false disputes, fraudulent claims, or deceptive chargebacks constitutes breach of these Terms.

Where permitted by law, customers may be held responsible for:

disputed balances,
chargeback penalties,
administrative costs,
collections expenses,
attorney’s fees,
arbitration costs,
court costs,
and related damages.

10. Opportunity to Cure

Customers must provide Advanced Field Techs LLC with a reasonable opportunity to investigate and address any alleged service issue before:

initiating a chargeback,
posting materially false claims,
withholding payment,
or pursuing legal remedies.

Failure to provide this opportunity may limit available remedies to the fullest extent permitted by law.

11. Warranty Disclaimer and Limited Labor Warranty

Unless otherwise stated in writing, Advanced Field Techs LLC provides a limited twelve (12) month workmanship warranty solely on installation labor performed directly by us.

Warranty requests must be submitted within seventy-two (72) hours of discovery of the alleged issue by contacting:

support@aftechs.com
or 800-316-1449

This limited workmanship warranty does not cover:

manufacturer defects,
customer-supplied equipment,
internet outages,
signal obstruction,
weather,
electrical problems,
utility interruptions,
customer modifications,
misuse,
accidental damage,
normal wear,
third-party alterations,
software/platform changes,
or conditions beyond our control.

Any manufacturer warranty remains solely between the customer and the applicable manufacturer.

Except where prohibited by law, all other warranties — express or implied — are disclaimed.

12. Limitation of Liability

To the maximum extent permitted by law, the total aggregate liability of Advanced Field Techs LLC for any claim related to services or website use shall not exceed the amount actually paid by the customer for the specific service giving rise to the claim.

Under no circumstances shall Advanced Field Techs LLC be liable for:

indirect damages,
incidental damages,
consequential damages,
punitive damages,
business interruption,
data loss,
revenue loss,
loss of profits,
downtime,
or speculative damages.

13. Communications Consent

By submitting contact information to us, customers consent to receive:

calls,
SMS/text messages,
emails,
appointment reminders,
invoices,
scheduling communications,
service updates,
and operational notices.

Message and data rates may apply.

Consent to communications is not a condition of purchase where prohibited by law.

14. Website Content and Intellectual Property

All website materials, graphics, branding, written content, logos, media, technical materials, and proprietary information are owned by or licensed to Advanced Field Techs LLC and may not be copied, reproduced, scraped, republished, distributed, or commercially exploited without prior written consent.

15. Indemnification

Customers agree to defend, indemnify, and hold harmless Advanced Field Techs LLC and its owners, contractors, employees, affiliates, representatives, and partners from any claims, liabilities, damages, expenses, or legal fees arising from:

misuse of services,
inaccurate customer information,
unsafe property conditions,
unauthorized work requests,
violations of law,
or breach of these Terms.

16. Governing Law

These Terms shall be governed under the laws of the State of Wyoming without regard to conflict-of-law principles.

17. Venue and Dispute Resolution

Any dispute arising from these Terms or related services shall be resolved exclusively in Wyoming.

At our election, disputes may be resolved through binding arbitration rather than litigation, except for:

collections matters,
injunctive relief,
intellectual property enforcement,
or fraud-related claims.

To the fullest extent permitted by law, customers waive any right to jury trial.

18. Class Action Waiver

All claims must be brought solely on an individual basis.

Customers waive participation in:

class actions,
collective actions,
mass arbitrations,
representative proceedings,
or consolidated disputes.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

20. No Waiver

Failure by Advanced Field Techs LLC to enforce any provision shall not constitute waiver of any right or remedy.

21. Modifications to Terms

We reserve the right to update, revise, or modify these Terms at any time without prior notice.

Continued use of the website or services after modifications constitutes acceptance of the revised Terms.

22. Contact Information

Advanced Field Techs LLC
5830 E 2nd St STE 7000
Casper, WY 82609

Phone: 800-316-1449
Email: support@aftechs.com

For returns, refund inquiries, or warranty requests, customers must first contact Advanced Field Techs LLC for authorization and return instructions.